“I’m sorry. It’s against the law to sell dead flowers.”

“I’m sorry.  It’s against the law to sell dead flowers.”  The clerk in the flower shop looked at me in shock and disbelief.    My best friend was turning 50 and I wanted some wilted flowers to help with his birthday decorations.  Obviously my request was in poor...

Call It What You Will …

Having a Team or Staff of any size always adds the complexity of human nature and personalities with their associated behavior styles.  That’s a nice way to say that life in the office can get messy. Two of the more interesting problems that clients bring to us...

“I have an appointment!”

“I have an appointment!  I shouldn’t have to wait!” Ever heard those words?  Or something similar?  The familiar sensation in your stomach as you become aware you are about to be blind-sided by something your Team usually handles? Feel your facial...