Don’t let February be a month of Disappointment!

Hey there, it’s Ruth. We can still see the end of 2020.  We were sooo excited to move forward … possibly move on from that challenging year. And then we turned our sights on 2021.  How to set goals for a new year when it feels like we’re still stuck in 2020? So we...

You Can’t Teach ‘Friendly’

A while back, a colleague interviewed Arne Sorenson, the CEO of Marriott International.  He said, “Arne, how do you train your employees to be so friendly?”  Arne smiled and said, “We don’t train them to be friendly.  We just hire friendly people.” It’s a great idea …...

4 Tips to Improve Delegation Results

  Think of delegation as a journey.  Delegation is a practice. It’s a lot like riding a bike … you’re going to fall and you’re gonna have to get back up and try it again. One member of your team may be a faster learner on this delegation journey than another …...

Don’t Go! All The Plants Are Gonna Die!

  Alexander Graham Bell once said: When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us. It’s hard to have team members leave our business.  People we invested...

A Surprising Way to Look at Your 4th Quarter Goals

When I was growing up here in Michigan, we spent a lot of time in the summer vacationing at our cottage.  We had glorious sand dunes that tilted right into Lake Michigan.  Instead of just running into the lake, we would climb half-way up the dunes … and then run...

Should it be leadership … or compassion?

  Let me share a story about Larry.  Larry is a dentist and owns a large dental practice.  For all intents and purposes, his business has been shut down for a while.  His team members are all up to date on how his practice response will proceed.  He has spoken...