Sometimes as business owners, we suddenly realize that our day consists solely of putting out fires for other people. Because we wear too many hats, we’re no longer focused on providing the ONE thing that we do best in our business … rather we sprint from fire to fire because they’ve got to be handled.
About this same time, we decide we want … we need … someone to take some of the workload off our plate. We pull together a collage of the skills needed for this brand-new position … and we start with: “they need to be able to handle this issue, and this issue, and this issue …”.
You are mentally looking for a firefighter. You are looking for a replacement for yourself. This mindset will not stop these issues from happening. It’s time to “level up” in your hiring goals. It’s time to hire someone with more expertise than yourself in that particular area.
If that sounds scary, I want to turn your attention to Henry Ford (yes, the original from the car industry). He attended a one-room schoolhouse up until the 8th grade. He never went to High School. He had a knack for all things mechanical, but not a formal education.
He built his empire by surrounding himself with people who were experts in the various fields he needed to design and build his cars … and run his company. He ran his company not by being the expert, but by orchestrating the experts to follow his vision.
You can do the same thing.
This is where you can heave a sigh of relief. You don’t have to be an expert in human resources. You don’t have to have all the answers when it comes to client services. You don’t even need to embrace every detail of your bookkeeping.
What you DO need is a system to make all the parts of your business work together. You need communication to keep all the pieces connected and engaged. You need a vision so everyone understands the goal and how they contribute to attaining that goal. And you need to provide leadership to keep the whole thing moving in the right direction.
But you don’t need to keep putting out fires. And you don’t need another firefighter. Who will be the first expert you hire for your business?
Got questions about how this might apply to your particular situation? Leave a comment and let me know. I’m happy to answer questions and help move you forward.